New user

If you’re new to the platform and having trouble while recording a video, it might be due to either of the 2 reasons mentioned below:

  • Camera and mic permissions not provided to chrome
  • OS is blocking the required permissions needed by chrome/extension¬†

Old user

If you’ve been facing recoding issues recently but was able to record successfully before, please follow the mentioned steps.

  • Refresh the StoryXpress chrome extension and log out of your StoryXpress account
  • Restart the browser and log in
  • Make sure you are on the latest version of the plugin.


P.S: Make sure you are using the updated version of Chrome browser, while StoryXpress Recorder supports chromium and brave, it might malfunction.